Customer Service Policy

We are committed to providing clear, reliable, and helpful support throughout the shopping experience.

Order Assistance

Customers can request assistance with questions relating to order status, product availability, shipping, delivery, returns, refunds, or items received in an order.

Order information should be reviewed carefully before checkout because completed orders cannot be modified or canceled after they have been placed.

Order Status

Order updates are provided as an order moves through processing and shipment.

Tracking information becomes available once the shipment has been prepared and transferred to the carrier. Carrier tracking information may take additional time to update.

Out-of-Stock Items

In the event that an ordered product cannot be fulfilled, customers will not be charged for merchandise that is not shipped.

Where applicable, order notifications will provide information about affected products.

Missing or Incorrect Items

Customers should inspect an order after delivery and report missing, incorrect, or damaged merchandise as soon as reasonably possible.

Claims may require order details, product information, or supporting photographs so the issue can be reviewed.

Returns and Refunds

Return and refund requests are handled according to the applicable Refund Policy. Eligibility, return periods, shipping restrictions, and refund methods are determined by that policy.

Product Information

We aim to present product descriptions, shades, colors, sizes, ingredients, usage information, and other details as accurately as reasonably possible.

Screen settings and lighting conditions may cause product colors to appear slightly different from their appearance in person.

Respectful Service

Customers are entitled to respectful and professional service. We also expect respectful communication toward members of our service team.

We reserve the right to restrict abusive, threatening, fraudulent, or inappropriate interactions.